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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Tv shows no device shows photo music movie can't get it to

Customer Question

Tv shows no device shows photo music movie can't get it to play direct TV program it is a hisense tv my daughter misplaced the remote contol
JA: What's the make and model of your television? And is the remote the same, universal, or for another device?
Customer: Hisense 40 inch flat screen I have a directv remote
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: It comes on menu and I can switch modes using the volume button
JA: How long has this been an issue? What happened right before this popped up?
Customer: I was watching tv làst night and turned tv off when I turned tv on this morning that when the problem started
JA: Anything else you want the TV expert to know before I connect you?
Customer: I tried turning powere off 2 tv for 5 minutes to reset it to no avail
Submitted: 1 year ago.
Category: TV
Expert:  Nathan replied 1 year ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Expert:  Nathan replied 1 year ago.

Can you give me the model number of the tv, please?

Does the tv respond to the directv remote for power and volume?

Customer: replied 1 year ago.
Expert:  Nathan replied 1 year ago.

I really need the model number, at a minimum, to be able to help you.

Expert:  Nathan replied 1 year ago.

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