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I have a Sharp TV Model Number LC-60LE832U, I am trying to

I have a Sharp TV...
I have a Sharp TV Model Number LC-60LE832U
JA: Can you guesstimate how old your Sharp is? And just to clarify, what's the exact model?
Customer: I am trying to set up the internet after I changed my router. I cannot get it established and the service is closed. Can you walk me through it?
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Everything works - just cannot get the new router established with the TV so that I have internet
JA: How long has this been an issue? What happened right before this popped up?
Customer: It has been an issue for 12 hours when I set up a new router, the TP-Link AD7200.
JA: Anything else you want the TV expert to know before I connect you?
Customer: no
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Answered in 4 minutes by:
10/14/2016
Dan
Dan, Broadcast Engineer
Category: TV
Satisfied Customers: 2,195
Experience: I am a member of The Society of Broadcast Engineers for a local CBS station
Verified

Hello and welcome to JustAnswer, I look forward to assisting you today. Feel free to disregard the Premium Service Offer. That is an automated popup initiated by the web site. Please give me a minute to review your question.

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Customer reply replied 1 year ago
Ok

How is the TV connected to your network?

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Customer reply replied 1 year ago
TV about 7 yrs old. I sccessfully connected 2 Mac lap tops and 2 iPhones.

Are you using a network cable or are you trying to connect wireless?

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Customer reply replied 1 year ago
Wireless

Can you tell me what you have done so far to attempt to connect the TV to your network.

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Customer reply replied 1 year ago
I've tried the network set up and right now it is selectingair cable chanels. Return does not bCk it out.
Customer reply replied 1 year ago
It's Asking me type of connect.
Customer reply replied 1 year ago
Wireless or wired.

Can you check your router for me please to see if there is a button marked WPS. Choose Wireless.

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Customer reply replied 1 year ago
34;Button"? The only button is an "on/off" button.

Okay just checking. Are you in the Wireless setup of the TV?

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Customer reply replied 1 year ago
I can get into the wireless set up, but apparently it times out after a minute. A previous entry has router model. Do you need it again?

No just go back to the Wireless setup please.

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Customer reply replied 1 year ago
I am there

Okay there should be either a search or manual selection to continue the setup?

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Customer reply replied 1 year ago
If I select it, I then have 2 options: change, and initialize.

Try the search first to see if it locates the name of your home network.

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Customer reply replied 1 year ago
There is no "search option. Only change and initialize.

Okay these may be leftover settings from when you tried before. Select Change and let me know what it indicates please.

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Customer reply replied 1 year ago
WPS
Search
Manual Setup

Okay now select Search.

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Customer reply replied 1 year ago
Searching...

Okay.

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Customer reply replied 1 year ago
Now showing my home options which I tried to configure a 2.4ghtz, a 5ghtz, and a 60ghtz.
Customer reply replied 1 year ago
All 3 show full strength

Select the 5.

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Customer reply replied 1 year ago
Asking for a security "key". What is that?
Customer reply replied 1 year ago
Also, can the TV work woth the 60ghrtz better?
Customer reply replied 1 year ago
Is "key" the "password"?

Did you set a network password?

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Customer reply replied 1 year ago
tge network has a password.

Can you access the administrator setup of your router?

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Customer reply replied 1 year ago
I typed in the password. Now:
It gives wireless network name (correct), security type WPA2 (don't know if correct), security key (password ***** is correct).

Okay then that is all good so far.

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Customer reply replied 1 year ago
I can access the admin setup of router thru' my lap top. Want me to do that?
Customer reply replied 1 year ago
Ok. Do I choose "next"?

As long as it accepted your password ***** you won't need to. Yes.

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Customer reply replied 1 year ago
TV went blank (timed out?)
Customer reply replied 1 year ago
TV turned off.

Oops! You will need to start over but the settings you input should all be there.

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Customer reply replied 1 year ago
Connwction type is wireless?

Correct

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Customer reply replied 1 year ago
Then search and choose?

Yup

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Customer reply replied 1 year ago
Then the pw?

Right!

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Customer reply replied 1 year ago
There it is. "Next"?

Yes

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Customer reply replied 1 year ago
34;Now Changing"
Customer reply replied 1 year ago
Now it says, "ok". Select that?

Yes

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Customer reply replied 1 year ago
All otems fill in. But, IP address status shows setup "complete". Is that right?

Should be. Your router should have given it an IP address that you probably won't see in this mode.

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Customer reply replied 1 year ago
Next item us IP setup. Do I go there?

Take a look at it.

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Customer reply replied 1 year ago
The IP address is different than the Static IP address, and slightly different than the router IP address.
Customer reply replied 1 year ago
Networkmask is diff too.
Customer reply replied 1 year ago
Gateway is off as well
Customer reply replied 1 year ago
DNS primary is off

Can you tell me precisely what all is there or possibly take a photo and attach it?

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Customer reply replied 1 year ago
I clicked change. Now all gone.
Customer reply replied 1 year ago
Can gave it search auto. Do that?

Those may have been old? Don't so anything just yet.

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Customer reply replied 1 year ago
Have it search auto?
Customer reply replied 1 year ago
Moving cursor so it doesn't turn off

Try Auto now please.

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Customer reply replied 1 year ago
Cursor highlighted "Next". No fields filled in.
Customer reply replied 1 year ago
Does clicking "Next" make it search?

Is there a Change option?

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Customer reply replied 1 year ago
or, change to another menue option?

Click Change and tell me what you see there.

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Customer reply replied 1 year ago
selected it. Then selected auto obtain. Nothing happened
Customer reply replied 1 year ago
34;Next" is highlighted.

Can you cursor up to the IP Address line and try to enter a number manually?

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Customer reply replied 1 year ago
Tv turned off!!!!

Aaaahhhh!!!

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Customer reply replied 1 year ago
Ok. Back to IP setup/changeNow option is to auto setup or not

Give the Auto a try.

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Customer reply replied 1 year ago
Now only 1 option: "Next"

Go ahead.

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Customer reply replied 1 year ago
Niw asks to obtain the DNS PROMARY & Secondary automatically?

Yes

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Customer reply replied 1 year ago
Asking if I use a procy server. Don't know.

No

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Customer reply replied 1 year ago
Now option is to "Test" or "Complete".

Test

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Customer reply replied 1 year ago
34;Test" is blinking...
Customer reply replied 1 year ago
Done. #s are wrong.

What numbers?

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Customer reply replied 1 year ago
IP address
Netmask
Gateway
Dns address

Can you list them for me?

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Customer reply replied 1 year ago
The numbers that "auto" found?

Yes.

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Customer reply replied 1 year ago
IP address- 192.168.0.131
Customer reply replied 1 year ago
Netmask- 255.255.255.0
Customer reply replied 1 year ago
Gateway- 192.168.0.1
Customer reply replied 1 year ago
DNS address- 192.168.0.1

All valid. Why do you think they are wrong?

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Customer reply replied 1 year ago
They are all incorrect
Customer reply replied 1 year ago
Repeat please.

They are all valid. Why do you think they are wrong?

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Customer reply replied 1 year ago
The numbers for that info is different than what Internet provider gave.
Customer reply replied 1 year ago
Slight differences

The internet provider gave you what is called public information. They will always be different. These numbers are initiated and assigned by your router to your individual devices within your home network. They are all correct.

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Customer reply replied 1 year ago
Ok. Thank you. Do I "complete" now?
Customer reply replied 1 year ago
BTW. I have a Static IP address.

That should be it. First though, what version of Windows are you using?

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Customer reply replied 1 year ago
I use MAC products.
Customer reply replied 1 year ago
I have a Static IP
Customer reply replied 1 year ago
Do I now "Initialize"?

Oh that's right, I remember you saying that. Your static IP makes no difference to your home network. You should be good, yes.

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Customer reply replied 1 year ago
Asking fbI want to delete current info. No? Or Yes?
Customer reply replied 1 year ago
if I want...

Asking what?

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Customer reply replied 1 year ago
If I want to delete current info.

If it is referring to the IP info then no.

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Customer reply replied 1 year ago
Ok. Now, Back to "Initialize"?

Yes

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Customer reply replied 1 year ago
Asking if I want to delete current IP info.

No

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Customer reply replied 1 year ago
Back to "change" or "initialize"

Initialize.

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Customer reply replied 1 year ago
Back to: delete?

I don't know why unless I missed something but go ahead?

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Customer reply replied 1 year ago
Looks like a loop. takes ma back to change or initialize
Customer reply replied 1 year ago
Then back to delete ip info.

Well do Change and see then. There should be a way to save the IP info once it finds it?

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Customer reply replied 1 year ago
I see it has found the info

Okay

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Customer reply replied 1 year ago
I pressed "Return" on the remote; went back to left hand menue options.

If you think you are set, try pressing the AQUOS NET button on the remote.

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Customer reply replied 1 year ago
I'm now at Setup IP control Information. Options are:
IP control status=disable
Device name=My Aquos TV
Login ID=(empty)
Password=(empty)
Control port=10002

That is not going to do anything for us.

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Customer reply replied 1 year ago
Ok. So I press "Aquos Net" on remote?

Yes

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Customer reply replied 1 year ago
Acquiring network setting...
Customer reply replied 1 year ago
Now blank

What's blank?

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Customer reply replied 1 year ago
TV
Customer reply replied 1 year ago
Tried and got netflix. I guess it's working??

If Netflix is there then the network is connected.

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Customer reply replied 1 year ago
Thank you.

My pleasure! Have fun!!

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If you found my assistance helpful, please remember to rate my service. Have a good day!

Dan
Dan, Broadcast Engineer
Category: TV
Satisfied Customers: 2,195
Experience: I am a member of The Society of Broadcast Engineers for a local CBS station
Verified
Dan and 87 other TV Specialists are ready to help you
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Dan
Dan
Dan, Broadcast Engineer
Category: TV
Satisfied Customers: 2,195
2,195 Satisfied Customers
Experience: I am a member of The Society of Broadcast Engineers for a local CBS station

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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