Facing TV Problems? Ask a TV Technician.
Hi I am Mike, the field technician assigned to help you.
If you are using a cable or satellite box that is connected to the tv with HDMI, the captions will be turned Off/On in the box using the provider's remote, NOT using the Tv's original remote.
If you require more assistance, use the reply option and be sure to tell me who your channel provider is.
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Hello, just checking back in to see if you still need help, or perhaps you would like to acknowledge that my time and input has been helpful?