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Mike G.
Mike G., Technician
Category: TV
Satisfied Customers: 7110
Experience:  10 Years Audio Video Repair & Setup
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My remote will not get netflx eny more. e320i bo 3 years

Customer Question

my remote will not get netflx eny more.
JA: What's the model number of your TV? How old is it?
Customer: e320i bo 3 years old
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: I can get all other channels,but not with the zizio remote.
JA: How long has this been an issue? What happened right before this popped up?
Customer: It has been going on about 2 weeks. I can not remember what happended.
JA: Anything else you want the TV expert to know before I connect you?
Customer: just that I think it all about the remote and I have changed the batteries
Submitted: 10 months ago.
Category: TV
Expert:  Mike G. replied 10 months ago.

I see you were chatting with the site assistant. I am Mike, the field technician assigned to help you. To get started, I need to know you can see this message and are able to reply to me here...

-Who is your tv channel provider?

-Are you using Netflix via the app built into the tv or through a Roku or other external device?

-Exactly which remote is NOT working? The original Vizio remote?

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Expert:  Mike G. replied 10 months ago.

Are you having website difficulties that are preventing you from replying?

Customer: replied 10 months ago.
time warner
Expert:  Mike G. replied 10 months ago.

Appears the site sent you an automatic pop up for phone call service. This was not sent by me, and I am not available by phone. In the mean time we can continue our chat...

Expert:  Mike G. replied 10 months ago.

-Are you using Netflix via the app built into the tv or through a Roku or other external device?

-Exactly which remote is NOT working? The original Vizio remote?

Customer: replied 10 months ago.
I do not want your free trial. I just want to know the answer to my questen.
Expert:  Mike G. replied 10 months ago.

Free trials and phone call offers are all sent by the site. I have no control over what the site sends.

I am trying to give you an answer but I need you to give me more information first. Are you seeing the questions I keep posting:

-Are you using Netflix via the app built into the tv or through a Roku or other external device?

-Exactly which remote is NOT working? The original Vizio remote?

Customer: replied 10 months ago.
the original vizio remote is not working
Expert:  Mike G. replied 10 months ago.

Do the buttons on the tv itself work?

Are you still able to use the Time Warner remote for Tv functions like Power/Volume?

Expert:  Mike G. replied 10 months ago.

Are you still able to use the Time Warner remote for Tv functions like Power/Volume?

If the Time Warner remote is NOT controlling the tv Power/Volume then try resetting the tv by unplugging it's power cord for 3 full minutes.

If that remote is working and you put new batteries in the Vizio remote, then the Vizio remote is defective and needs to be replaced. Here is one place to buy the remote online:

http://www.vizio.newremotecontrol.com/catalog_item.php?catnum=0980-0306-1022

Let me know how else I can help and remember that I will be here with you throughout this entire process. Use the REPLY option or you may also submit a 3 to 5 star rating at the top of this page now. Rating does not close your question or prevent future replies which are at no additional cost.

Thanks
Mike

Expert:  Mike G. replied 10 months ago.

Hello, just checking back in to see if you still need help, or perhaps you would like to acknowledge that my time and input has been helpful?