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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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The remote quit working. how can I use my Roku TV without

Customer Question

the remote quit working. how can I use my Roku TV without it?
JA: What's the model number of your TV? How old is it?
Customer: Model # 40FZ4610R about 3-4 years old
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Nothing is working. Isn't there an on/off button so I can watch general cable until I can get a new remote?
JA: How long has this been an issue? What happened right before this popped up?
Customer: It just happened today. the tv froze up and then the remote wouldn't work. I unplugged the tv and changed batteries in the remote but nothing works
JA: Anything else you want the TV expert to know before I connect you?
Customer: Not that I can think of
Submitted: 11 months ago.
Category: TV
Expert:  Jack replied 11 months ago.

Hi , I`m Jack and I will be helping you today
Please note that I am an independent tech. that depends on your positive rating to get paid by this website and I have no control over the phone (or other) offers , they are sent by the website ,not by me but let me know if you`d rather do this on the phone.
That being said , a few questions coming up ;

Also ,Could you please give me the tv`s model number written on the back cover ?

Something not working with the model number you gave us

Expert:  Jack replied 11 months ago.

What brand/make is it ?