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Ask Louie Your Own Question
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Picture OK no sound, new hook up, PDP-4360HD, menu works ok

Customer Question

Picture OK no sound, new hook up
JA: What's the model number of your TV? How old is it?
Customer: PDP-4360HD
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: menu works ok mute button not on, volume on high, have another Digital flat screen on same digital antenna working ok
JA: How long has this been an issue? What happened right before this popped up?
Customer: I got tv from a friend of mine so it never "popped off"
JA: Anything else you want the TV expert to know before I connect you?
Customer: could it be in an old setting from previous hook up, something I am missing?
Submitted: 9 months ago.
Category: TV
Expert:  Jack replied 9 months ago.

Hi , I`m Jack and I will be helping you today
Please note that I am an independent audio/video tech. that depends on your positive rating to get paid by this website and I have no control over the phone (or other) offers , they are sent by the website ,not by me but let me know if you`d rather do this on the phone.
That being said , a few questions coming up ;

What is connected to this tv ?
Cable box,satellite,dvd,games etc. ?

Expert:  Jack replied 9 months ago.

Need help with this ?

Expert:  Jack replied 9 months ago.

I`m going to step out shortly , send me a reply whenever you can and i`ll get back to you ASAP