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Jack, Technician
Category: TV
Satisfied Customers: 9782
Experience:  40 years experience as audio,video repair and installation tech
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My Bravia tv will lose satellite connection while on, saying

Customer Question

My Bravia tv will lose satellite connection while on, saying no signal. Connected via HDM 1
JA: What's the exact make and model of your television? And what have you tried as far as getting this connected goes?
Customer: Bravia KDL-48W650D. I just wait and eventually it will re connect
JA: How long has this been going on? What troubleshooting have you tried?
Customer: About two weeks, I've made sure the cable is tight, tried using the tv remote to change input, but none of that seems to work
JA: Anything else you want the electronics expert to know before I connect you?
Customer: No
Submitted: 11 months ago.
Category: TV
Expert:  Jack replied 11 months ago.

Hi , I`m Jack and I will be helping you today
Please note that I am an independent tech. that depends on your positive rating to get paid by this website and I have no control over the phone (or other) offers , they are sent by the website ,not by me but let me know if you`d rather do this on the phone.
That being said , a few questions coming up ;

While this is happening , what do you see on the screen ?

Expert:  Jack replied 11 months ago.

Do you see any message like "no signal " , retrieving data etc. ?

Customer: replied 11 months ago.
a small box that says no signal. Check the external input or select another input
Expert:  Jack replied 11 months ago.

O.k then it seems the tv is losing the signal from the sat. box .

Is it doing this right now ?

Customer: replied 11 months ago.
Customer: replied 11 months ago.
The picture just came back on
Expert:  Jack replied 11 months ago.

O.k then turn off the tv and sat. box then pull out the hdmi cable back in securely

Better yet turn it around in case of bad contacts this will change the location of those contacts

Let me know how that goes and we`ll try something else if that doesn` do it

Expert:  Jack replied 11 months ago.

Just saw your last reply

Try to wiggle that cable and see if that does anything ?

Customer: replied 11 months ago.
Ok, I'll try that, Thanks
Expert:  Jack replied 11 months ago.

You may want to try a new cable as well or another input on the tv

Much welcome and please do not forget to rate with the stars at the top of your page (and SUBMIT) so i can get compensated for my time helping you.

Remember that you can come back here at any time after rating (no charge) if you have other questions related to that