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Jack, Technician
Category: TV
Satisfied Customers: 9767
Experience:  40 years experience as audio,video repair and installation tech
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I am trying to set to DVD mode to watch a movie and I can't

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I am trying to set to DVD mode to watch a movie and I can't get it there. I keep pressing the source button and it just cycles through TV, AV, PC and HDMI 1/cable. I see the DVD setting but it will not cycle to that
JA: What's the exact make and model of your television? And have you done any troubleshooting yourself?
Customer: troubleshooting as above
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: I have a samsung
JA: How long has this been an issue? What happened right before this popped up?
Customer: just noticed this today. I was just trying to play a movie
JA: Anything else you want the TV expert to know before I connect you?
Customer: no

Hi , I`m Jack and I will be helping you today
Please note that I am an independent tech. that depends on your positive rating to get paid by this website and I have no control over the phone (or other) offers , they are sent by the website ,not by me but let me know if you`d rather do this on the phone.
That being said , a few questions coming up ;

Which input exactly is the dvd connected to , what does it say at the back ?

For example is it HDMI 2 and you cannot select it ?

Customer: replied 11 months ago.
Hi Jack... I feel stupid I think it was a loose connection. I will give you a positive review...

No problem and let me know if you need further help

Thank you

Jack and other TV Specialists are ready to help you