How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
Type Your TV Question Here...
Louie is online now
A new question is answered every 9 seconds

Black horizontal banner about 8' wide at bottom of picture,

Customer Question

black horizontal banner about 8' wide at bottom of picture
JA: What's the model number of your TV? How old is it?
Customer: TC-50X1 about 5 yrs old
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: tv works great and sound is great this started after a recent power outage i replaced
JA: How long has this been an issue? What happened right before this popped up?
Customer: the cable box but this did not fix
JA: Anything else you want the TV expert to know before I connect you?
Customer: i would like to know if this is a fix or a replace
Submitted: 11 months ago.
Category: TV
Expert:  Nathan replied 11 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Expert:  Nathan replied 11 months ago.

Do you see this on the top of the screen also?
If you bring up the panasonic settings menu, is that cut off on the bottom?

Customer: replied 11 months ago.
all programs and dvd are the same the menue shows ok
Expert:  Nathan replied 11 months ago.

But this is only at the bottom of the screen though, the rest is ok?

Customer: replied 11 months ago.
Expert:  Nathan replied 11 months ago.

Are your cable and dvd both on hdmi? If so, can you test a composite or component input for me and see if that is affected also?

Customer: replied 11 months ago.
yesa both are on hdmi
Customer: replied 11 months ago.
nathan, are you there ????
Expert:  Nathan replied 11 months ago.

Yes I am, and I need you to test another input on component or composite please.

Customer: replied 11 months ago.
CANCEL THIS AT ONCE !!!!!! im just fed up with this B/S
Expert:  Nathan replied 11 months ago.

Fred, I'm trying to help you, but I need complete diagnostic information to do so, which is why I am asking you to specifically test a different port.

Customer: replied 11 months ago.
i do not feel i should pay anything PLEASE CANCEL ANY CHARGE FROM MY CARD GOODBYE
Expert:  Nathan replied 11 months ago.

You may cancel from the help page.
If you wish to continue, I'd be happy to help you, but that would require continued communication from you and the providing of the requested details.