Facing TV Problems? Ask a TV Technician.
Hello, What the auto generated message above was asking is this:
When the screen goes black, are you STILL able to pull the set's OWN MENU up on screen? This owuld be using the original TV remote (not a cable box remote).
This is important to note whether the issue is within this TV itself, or caused by a faulty HDMI cable or cable box. Let me know.
Please review my reply to continue.