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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Model 42MF438B 5 years old. Model 42MF438B 5.5 years old,

Customer Question

Model 42MF438B 5 years old.
JA: What's the model number of your TV? How old is it?
Customer: Model 42MF438B 5.5 years old
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Yes. The display goes blank but the sound remains. I can click the TV button to shut down the picture the click again to regain the picture. Then the picture goes off after a few seconds.
JA: How long has this been an issue? What happened right before this popped up?
Customer: I have a smaller TV with its own cable box and this TV works fine.
JA: Anything else you want the TV expert to know before I connect you?
Customer: This problem has existed several months.
Submitted: 9 months ago.
Category: TV
Expert:  Aric replied 9 months ago.

Hello, What the auto generated message above was asking is this:

When the screen goes black, are you STILL able to pull the set's OWN MENU up on screen? This owuld be using the original TV remote (not a cable box remote).

This is important to note whether the issue is within this TV itself, or caused by a faulty HDMI cable or cable box. Let me know.

Expert:  Aric replied 9 months ago.

Please review my reply to continue.