Facing TV Problems? Ask a TV Technician.
Hello, and sorry you're having problems. I am typing a reply to you now, please standby.
To repair the cable input jack on the TV requires replacement of the TV's "Mainboard" - as the jack cannot simply be replaced, but rather the entire circuit board the jack mounts to is replaced for this issue.
Normally, I could source the part for you if you were looking to repair this yourself (generally around a $70 part), however I see that your TV is still within the one year warranty, so it would not make sense for you to open the TV to replace this board.
Instead you would want to call Vizio and setup a repair ticket on the set to have them swap out the Mainboard for you. You can contact them at the number below:
How to Get Service
Before obtaining warranty service, you may visit www.vizio.com for additional help and troubleshooting. To obtain warranty service, contact VIZIO Technical Support via email at***@******.*** or via phone at 877 MY VIZIO(###) ###-####. The VIZIO Technical Support hours are 5:00AM to 9:00PM Monday through Friday and 7:00AM to 4:00PM Saturday and Sunday, Pacific Time.
Alternatively, if this is something that you are looking to repair yourself (due to mishandling of the TV perhaps, or something else that would not be covered under warranty), then please reply back with the full model number off of the back of the TV and I can search for that part for you.
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