How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
Type Your TV Question Here...
Louie is online now
A new question is answered every 9 seconds

We are getting rolling lines. its been going on for awhile.

Customer Question

we are getting rolling lines. its been going on for awhile.
JA: What's the model number of your TV? How old is it?
Customer: p502ui-b1e
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: just on cable that's all that is hooked to itm
JA: How long has this been an issue? What happened right before this popped up?
Customer: menu works
JA: Anything else you want the TV expert to know before I connect you?
Customer: no but its been months. sometimes turning it off then back on works but not any more
Submitted: 9 months ago.
Category: TV
Expert:  Jack replied 9 months ago.

Hi , I`m Jack and I will be helping you today
Please note that I have no control over the phone (or other) offers , they are sent by the website ,not by me but let me know if you`d rather do this on the phone.
I`m an independent tech. that gets paid by this website once you rate me positively upon completion of this post .
Please let me know when you are ready to proceed .

Expert:  Jack replied 9 months ago.

How do you mean "rolling lines " , like horizontal lines going up down the screen ?

Expert:  Jack replied 9 months ago.

If you open the TV's own menu , does it cover those lines or they are still there over the menu ?

Customer: replied 9 months ago.
Ready the lines are across the screen and it's like " flickering" .sound is fine
Customer: replied 9 months ago.
I am beginning to feel that this is a more money
Expert:  Jack replied 9 months ago.

Sorry you feel that way but I`m a real life tech. and also not privy to the money matters here , I`m an independent tech.

Expert:  Jack replied 9 months ago.

Please use this link or phone number for these questions; 1.***-***-****

I`m going to opt out now and repost your question

Good luck

Expert:  Nathan replied 9 months ago.

Hello, I’m Nathan, and I’ll be assisting you today.

Sorry to hear that you’re having trouble with this but I’ll do my best to help you out.

You may be seeing some automated ads for additional services like phone or remote support. Those are all optional and may be ignored if not wanted. We can continue on here under the fee you've already paid, if you wish.

To do so, can you tell me if the rolling lines (presumably side to side lines rolling from the top down) are affecting the menu screens as well, or if they show behind the menu.

It would be helpful as well if you could test another device, either the internal apps (netflix, etc) or a dvd player.



Expert:  Nathan replied 9 months ago.

Do you need more help with this?
If so, simply reply back on this page.

Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so.