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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I just bought a Vizio sound bar. Have hooked it up properly

Customer Question

I just bought a Vizio sound bar. Have hooked it up properly but still can't get my TV to pick it up. The Vizio people are no help. I went to multi audio with my remote, but that doesn't work!
JA: Can you guesstimate how old your Vizio is? And just to clarify, what's the exact model?
Customer: I just bought the Visio sound bar. Model # is SS2520-C6
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: The TV menu works just fine. I have a DVD that works just fine. When I go to multi video, above it says unknown and this function is not available on this video.
JA: How long has this been an issue? What happened right before this popped up?
Customer: I just bought it.
JA: Anything else you want the TV expert to know before I connect you?
Customer: No.
Submitted: 1 year ago.
Category: TV
Expert:  Aric replied 1 year ago.

Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems. Please note it can take me a few minutes between replies, so please be patient.

Also: If you receive a phone call offer, that is not sent by me - it is sent by the site without my knowledge. I am not available by phone, so please keep in mind I will be engaging you on this page.

Expert:  Aric replied 1 year ago.

In order to fix this, I need the following info:

1) What's the full model number off of the back of the TV?

2) What connection are you using to the Vizio soundbar (Optical or RCA analog)?

Expert:  Aric replied 1 year ago.

Please reiew my post and reply back to continue.