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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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What do I do when an image is stuck on the screen? not sure

Customer Question

what do I do when an image is stuck on the screen?
JA: What's the model number of your TV? How old is it?
Customer: not sure i'll check but it is only about four years old
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: cking on model give me one sec
JA: How long has this been an issue? What happened right before this popped up?
Customer: just happened yesterday checking on menu now
JA: Anything else you want the TV expert to know before I connect you?
Customer: menu comes up
Submitted: 9 months ago.
Category: TV
Expert:  Jack replied 9 months ago.

Hi , I`m Jack , I will be helping you today
Can you please send me a reply when you are ready to proceed ?

Expert:  Jack replied 9 months ago.

What is connected to this tv ?
Cable box,satellite,dvd,games etc. ?

Expert:  Jack replied 9 months ago.

By the way if you received a phone offer it was automated from the web site ,not from me but if you`d rather do this on the phone , let me know.