How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
Type Your TV Question Here...
Louie is online now
A new question is answered every 9 seconds

I need tech support for our t.v. (we have a bundled

Customer Question

I need tech support for our t.v. (we have a bundled package.) It keeps cutting out; how do I either reset or keep keep it online?
JA: What's the make/model of your device? How old is it?
Customer: Insignia, 3 months old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: On and off for two months, I've tried all the ways they mention on the screen when it cuts off, but none of those worked.
JA: Anything else you want the phone expert to know before I connect you?
Customer: No .... I sure want to watch the debate coming on at 9pm.
Submitted: 11 months ago.
Category: TV
Expert:  Aric replied 11 months ago.

Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems. Please note it can take me a few minutes between replies, so please be patient.

NOTE: If you receive a phone call offer, that is not sent by me - it is sent by the site without my knowledge. I am not available by phone, so please send a reply back on this page so we can continue.

Expert:  Aric replied 11 months ago.

Please elaborate what you mean by "cuts out", are you saying the screen goes black occasionally? How about the sound, does that stay working when the set cuts out?