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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Netflex will not connect. weve been out of state for the

Customer Question

netflex will not connect. weve been out of state for the summer and have just returned and netflex will not come up and the internet connection is ok
JA: What's the exact make and model of your television? And what have you tried as far as getting this connected goes?
Customer: Sansung model un40h5203 version no uf05
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: netflex is on menu but says sorry try again
JA: How long has this been an issue? What happened right before this popped up?
Customer: It didn't just pop up. We just returned and when we tried to use it that us wwhat we got
JA: Anything else you want the TV expert to know before I connect you?
Customer: It was working great last fall when we left for the summer but does not work not
Submitted: 11 months ago.
Category: TV
Expert:  Nathan replied 11 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Expert:  Nathan replied 11 months ago.

Can you tell me if any other apps work? (hulu, youtube, etc)?