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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Have a vizio TV that has been a problem from the time we

Customer Question

Have a vizio TV that has been a problem from the time we purchased it. Can't regulate the sound Right now there is no sound Go to input and it shows that the speakers are on
Submitted: 12 months ago.
Category: TV
Expert:  Jack replied 12 months ago.

Hi , I`m Jack , I will be helping you today
Can you please send me a reply when you are ready to proceed ?
Note that I need time to type and research for parts and info if needed so don't be surprised if there are delays between replies

Expert:  Jack replied 12 months ago.

When you the sound was going from low to high ,could you actually see the sound level bar on the screen going up/down ?

Expert:  Jack replied 12 months ago.

What is connected to this tv ?
Cable box,satellite,dvd,games etc. ?

Expert:  Jack replied 12 months ago.

Sorry but there was a payment failure on that phone request and although I`m not privy to billing here this usually means your CC company did not recognize the charges and declined them , you would have to contact them to OK the transaction .
But we can continue in this chat mode as well

Expert:  Jack replied 12 months ago.

Still with me ?

Customer: replied 12 months ago.
No can't see sound level bar TV connected to cable box
Expert:  Jack replied 12 months ago.

Be with you shortly , got locked on another post while waiting for your reply

Should not be long

Expert:  Jack replied 12 months ago.

With you now

Do you have the cable box alone connected to it or perhaps a dvd player ?