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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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The tv remote doesn't turn the tv on or control the volume.

Customer Question

The tv remote doesn't turn the tv on or control the volume. How do you reset the tv remote to the rca tv
JA: What's the make and model of your television? And is the remote the same, universal, or for another device?
Customer: RCA LED40C45RQ . The remote is for the RCA TV
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: yes
JA: How long has this been an issue? What happened right before this popped up?
Customer: Someone hit the wrong button when turning off the tv. They weren't paying attention to what they were doing.
JA: Anything else you want the TV expert to know before I connect you?
Customer: no I didn't realize there was a fee for this. Never mind.
Submitted: 11 months ago.
Category: TV
Expert:  Master Fix It replied 11 months ago.

Hi, Im sorry to hear that.

How old is your TV?

Also is the remote the original one that came with the set? Or is it a universal one?

Thank you

Tech Michael

Customer: replied 11 months ago.
2 years old. Yes it is the original remote