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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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My olevia tv screen just went blank. there are stripes up

Customer Question

my olevia tv screen just went blank. there are stripes up AND DOWN THE SCREEN. THE SOUND IS OKAY AND I CAN GO FROM TV TO NETFLIX BUT NO PICTURE
JA: What's the make and model of your tv, and can you guesstimate how old it is?
Customer: IT IS AT LEAST 10 YEARS OLD, 27 INCH
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: NO, NOTHING WORKS BUT THE SOUND AND THE BUTTONS TO TURN TV AND BOX ON AND OFF
JA: How long has this been an issue? What happened right before this popped up?
Customer: IT JUST HAPPEN MINUTES AGO, BUT I MUST TELL YOU THAT I NEVER TURN TV OFF. I USUALLY JUST TURN THE POWER BUTTON OFF. WONDERING IF IT MAY HAVE OVERHEATED.
JA: Anything else you want the TV expert to know before I connect you?
Customer: NO
Submitted: 10 months ago.
Category: TV
Expert:  Anthony_Infotech replied 10 months ago.

Hello

Welcome

So just to clarify if you press the MENU button of the sets own remote control no menu appears you just have these vertical lines sound OK?

Anthony

Expert:  Anthony_Infotech replied 10 months ago.

You still with me please?

Anthony