For 40" LCD
TV, Model: NS-40L240A13. Television will not turn on. I have unplugged from TWC box and have it plugged directly in the wall. When I unplug and replug back into wall, the red light comes on, but remote does not work. When I reconnect TWC box and turn that box on, the TV switches off.
JA: What's the make and model of your tv, and has turning it on been a problem in the past?
Customer: No, it has not. This began about a week ago. This is the 3rd time. I was able to get it to come back on twice, by unplugging and with cable box connected, finally get it to come back on. I thought it was cable box, but without connection to box. I can not get it to come on.
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: I have no power to TV, but do you mean through my cable remote. TV remote is useless at moment.
JA: How long has this been an issue? What happened right before this popped up?
Customer: Nothing. I turned the TV off last night and all was working perfectly. When I turned on this morning, nothing. I tried what I did before, but did not work.
JA: Anything else you want the TV expert to know before I connect you?
Customer: I don't think so.