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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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My 42in Mintek He Tv w/Dvd player has sounds but no picture,

Customer Question

My 42in Mintek He Tv w/Dvd player has sounds but no picture, the picture came on fine the first day after I purchased it from a online site, the next day no picture, can you explain why this is going on, and how can I fix this, I'm out of money if I can't fix it, thanks for your time and consideration in this matter
Submitted: 11 months ago.
Category: TV
Expert:  Aric replied 11 months ago.

Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems.

Expert:  Aric replied 11 months ago.

1) Can you get the model number off of the back of the set?

2) Was this online site selling the TV as brand new and with a warranty?

Expert:  Aric replied 11 months ago.

3) Does the TV currently have SOUND?

4) If you press MENU using the original remote, does the MENU appear?

Expert:  Aric replied 11 months ago.

I'm not sure if you're having problems replying? Please don't try to reply to the e-mail the site sends you. Instead use the link to get to the site page and reply here.

Expert:  Aric replied 11 months ago.

Let me know if you need help with this.