Facing TV Problems? Ask a TV Technician.
Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems.
1) Can you get the model number off of the back of the set?
2) Was this online site selling the TV as brand new and with a warranty?
3) Does the TV currently have SOUND?
4) If you press MENU using the original remote, does the MENU appear?
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Let me know if you need help with this.