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Nathan, Installer
Category: TV
Satisfied Customers: 24484
Experience:  Custom home theater installer, authorized dealer top brands.
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I have a new 48 inch Sony Tv. A black box appeared on the

Customer Question

I have a new 48 inch Sony Tv. A black box appeared on the right bottom corner, saying A new software update is available. Would you like to update now? I can't get this box to disappear off my tv screen.
Submitted: 10 months ago.
Category: TV
Expert:  Nathan replied 10 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Expert:  Nathan replied 10 months ago.

What is the model number of the tv?

Initially, you will need to run the software update, which the tv can do on its own if it is connected to your home wifi network.

If it seems stuck or won't let you update, unplug power to the tv for a minute and try again.

Let me know if that helps,


Expert:  Nathan replied 10 months ago.

Do you need more help with this?
If so, simply reply back on this page.

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