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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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PROSCAN 40LC45S Part Number I ES090328 Powers on but has a

Customer Question

PROSCAN 40LC45S Part Number I ES090328 Powers on but has a black screen, not even a hint os having a picture????
JA: Can you guesstimate how old your Proscan is? And just to clarify, what's the exact model?
Customer: I jst sent you that info and it about 2 years old
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Nothing works, it powers but no picture!!!!!!!!!
JA: How long has this been an issue? What happened right before this popped up?
Customer: Nothing happened, went to turn it one morning and had nothingh!
JA: Anything else you want the TV expert to know before I connect you?
Customer: NO!
Submitted: 10 months ago.
Category: TV
Expert:  Aric replied 10 months ago.

Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems.

Roughly how old is this TV please and when did the issue occur- were there storms, or power outages, etc.?

Also, when you power it on- does the screen "BACKLIGHT"- meaning light up slightly lighter than if the TV were off?

Do you have sound?

Please elaborate in detail.

Customer: replied 10 months ago.
It's two years old and I've turned out all the lights and tried powering it on, the power button lights but no picture, not even a hint of coming on, How can have sound????
Expert:  Nathan replied 10 months ago.

Hello, I’m Nathan, and I’ll be assisting you today.

Sorry to hear that you’re having trouble with this but I’ll do my best to help you out.

Are you sure the sound is coming from the tv speakers, and not some external system like a soundbar or theater/surround system?

If you hold a flashlight up to the screen, can you make out any image that way?

Expert:  Nathan replied 10 months ago.

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