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Nathan, Installer
Category: TV
Satisfied Customers: 24907
Experience:  Custom home theater installer, authorized dealer top brands.
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I have a model srcc2213x. It was working fine but I

Customer Question

I have a model srcc2213x. It was working fine but I accidentally hit something on the remote (original) now all there is is snow. The Comcast box is working fine. Can you tell me how to get a regular picture and sound again?
JA: How much experience do you have with this particular Comcast product?
Customer: I don't know what you mean-- the comast is working fine. I've had it for many years.
JA: Have you installed any updates recently?
Customer: No-this is an oldie but goodie tv. (like me)
JA: Anything else you want the computer expert to know before I connect you?
Customer: No- just that I am 73 and not high tech. Thus the older tv.
Submitted: 11 months ago.
Category: TV
Expert:  Nathan replied 11 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Expert:  Nathan replied 11 months ago.

On the original tv remote, at the top, do you see a button that says TV/Video, or source, or input, or AV?
If so, can you please press that. You may need to do so a few times to switch between the different input modes to get back to the signal from the box.

If you get stuck let me know.