How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
13948492
Type Your TV Question Here...
Louie is online now
A new question is answered every 9 seconds

I have a samsung smart tv. i came back in to watch the show

Customer Question

I have a samsung smart tv. i came back in to watch the show i was watching and accidently kneeled down on the remote and the tv went black.how can i fix this
Submitted: 1 year ago.
Category: TV
Expert:  Nathan replied 1 year ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Expert:  Nathan replied 1 year ago.

What is the model of the tv?
How are you getting your shows? Cable/satellite, dvd, antenna, etc?

Can you still see the samsung menu screens?

Customer: replied 1 year ago.
I have a Samsung Smart tv 42" .i have cable tv.and i cant see anything on the screen.it;s black
Expert:  Nathan replied 1 year ago.

Can you give me the complete model number of the tv?
Do you see a flashing light on the front?

Did you check the samsung menu screens?

Expert:  Nathan replied 1 year ago.

Do you need more help with this?