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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Just a rca tv/dvd 32" the sound works and the screen lids up

Customer Question

Just a rca tv/dvd 32" the sound works and the screen lids up but no picture
JA: What's the model number of your TV? How old is it?
Customer: It is 7 days old. The model # is RLDEDV3255-A
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Is that the one?
JA: How long has this been an issue? What happened right before this popped up?
Customer: My kids watch a movie with the installed dvd player and after it was done they turned it off then when I tied it the screen lit up but no picture
JA: Anything else you want the TV expert to know before I connect you?
Customer: Serial # is A1607178880000519
Submitted: 10 months ago.
Category: TV
Expert:  Jack replied 10 months ago.

Hi , I`m Jack
Perhaps I can help you with this problem , a few questions coming up and please note that it may take a few minutes between replies;

Expert:  Jack replied 10 months ago.

Is the screen just blank with some background light or completely dark like when the tv is off ?
If you`re not sure then darken the room and turn the tv off and on again while you observe the screen .
Can you see the tv`s own menu for example ?