Facing TV Problems? Ask a TV Technician.
Hi, I'm Nathan.Sorry to hear that you're having trouble with this but I'll do my best to help you.
What is the make/model of the tv, Tony?Can you describe the "screen saver" you are seeing?
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Okay that sounds like the amazon fire screen saver.
What other devices are you using with the tv (cable/satellite box, dvd, etc)?Can you still receive those properly?Can you see the tvs own menu screens?
You don't need to text, we can chat here, but we can talk by phone if you prefer.
Can you please answer the questions I've asked?
You have only paid the initial fee for the chat.
The other fee is because you posted a new question, rather than continuing with me here. that will be refunded eventually.
I've asked you several questions with no response, which is why I suggested a call may be better for you:
What is the make/model of the tv, Tony?
So the firestick is the only device you have?You don't get any tv channels through cable or satellite, or have a dvd player, vcr, etc?
This is an older tv, so I am suspecting you have had something connected to it all these years prior to getting the fire tv.
I am simply asking if you have cable or satellite service for example.
Okay, if you switch back to the cable input, does that still work properly?
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