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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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My TV set just went dead, no picture showing just sound the

Customer Question

My TV set just went dead, no picture showing just sound the model # is S/N 239LE32my83AH010737 I have this as a gift from my son last year...I called the cable company here in Orlando and they sent a service man but he could no do anything about it...he said to call you and find out if the problem could be solve...please let me know what I should do about this problem...
Submitted: 11 months ago.
Category: TV
Expert:  Anthony_Infotech replied 11 months ago.



Sorry you are having trouble I will try to help as best as I can for you

If you press the menu button of the sets own remote control does the menu come up please?


Customer: replied 11 months ago.
I already pressed the Manu bottom but I have not screen
Expert:  Anthony_Infotech replied 11 months ago.

So no menu from sets own remote that means the set has a back-lighting problem how old exactly is the set please?


Expert:  Anthony_Infotech replied 11 months ago.

How old is the set please?

Customer: replied 11 months ago.
Well I'm very frustrated so thanks for your help but I would like to get credit because I dnt believe this is going to work. Thanks for the favor
Customer: replied 11 months ago.
To whom it may concern please credit my account in full I just found out that this tv is useless. ..thanks for your concerns. .sincerely Hugo