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Master Fix It
Master Fix It, Technician
Category: TV
Satisfied Customers: 9568
Experience:  25 + Years experience repairing TVs, VCRs Computer etc.
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My Control 4 Remote screen was dark/blank so I changed

Customer Question

My Control 4 Remote screen was dark/blank so I changed batteries.
Now, once I pressed the "Red 4" button, the display reads: "Waiting for network"
There are no lights on the Control 4 Box that connects to the home theater components.
The connections behind the Control 4 Box appear properly connected.
After I turned the other components on individually I have a TV picture and sound,
But, Control 4 Remote won't change channels, I have to use the Comcast remote.
Also, Control 4 VOL button doesn't change volume, but displays a volume bar on the TV.
Remote display still says "Waiting for Network"
What should I do?
Submitted: 11 months ago.
Category: TV
Expert:  Master Fix It replied 11 months ago.

Hi Im sorry to hear that. How old is your Control 4 remote system?

Also I would reset the main box that the remote communicates with. That should fix this. If not? Then there is a fault with the main control box and that may need re programming.

The best thing to do is call Either Best Buy or Sears, they will come out to your home and reset the whole system.

This one can be a troublesome to do as there is a lot to do. But the Techs at Best Buy and Sears are so used to this they can have it back up and running for you in a few minutes ;-)

In any case, I will stick with you until this is complete.

Please rate my service kindly.

Also it is the only way I am credited for my time and expertise with you.

Once you rate, I will be notified and will add your question to my priority list so you can reach me anytime until this problem is solved.

Then you can reach me by simply replying to this message anytime.

Thank you and have a great day!

Sincerely

Tech Michael

Customer: replied 11 months ago.
Okay, I will try to reset the main box and let you know the outcome.
Expert:  Master Fix It replied 11 months ago.

Hi, Thank you for that, I will be here when you try a reset of the box ;-)

Thank you

Tech Michael