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Russell H.
Russell H., Service Tech
Category: TV
Satisfied Customers: 10791
Experience:  8+ years of professional experience
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I have a Samsung wireless charger which is still under

Customer Question

I have a Samsung wireless charger which is still under warranty. It has not worked correctly for a couple of months (i.e., left on the charger all night, the power level is around 34). What recourse do I have?
JA: How long has this been going on?
Customer: Around 2-3 months.
JA: What troubleshooting have you tried?
Customer: I haven't because I don't know where to start.
JA: The TV expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: No, thank you Pearl.
Submitted: 11 months ago.
Category: TV
Expert:  Russell H. replied 11 months ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

What model of Samsung is the charger in question, please? I need to know, before advising you.

Customer: replied 11 months ago.
Expert:  Russell H. replied 11 months ago.

Thanks for the info. One minute please...

Expert:  Russell H. replied 11 months ago.

OK. That wireless charger can only be used to charge (without a cable) certain models of phones / etc.

What model is it failing to charge adequately, please?

Customer: replied 11 months ago.
Samsung Galaxy S-6. Worked perfectly for several months; then started charging to 34% overnight, or no charge at all overnight.
Customer: replied 11 months ago.
Russell, are you still there?
Expert:  Russell H. replied 11 months ago.

Yes, still here.

Do you have another phone to try charging with this charger? or any reason to believe it is the charger not the phone that is at fault?

Customer: replied 11 months ago.
No, I don't have another phone. My phone works just fine when I use a regular charger.
Customer: replied 11 months ago.
I need to leave now. I'm not sure how I get my $5 back.
Expert:  Russell H. replied 11 months ago.

There's no surety at that rate, that the charger really is what is at fault... the wireless charger induces voltage in the phone, but either the charger, or the induced-voltage receiving circuits in your phone, could be at fault.

Since the charger is within warranty, taking it back to the store for warranty repair, or sending it to Samsung for warranty testing/repair, could actually help with the situation.

Customer: replied 11 months ago.
Expert:  Russell H. replied 11 months ago.

Do you need more info, e.g. as to where to take or send the charger?

If this answers your question, please rate my answer. A five-star rating would be appreciated!

(- If you need more info, or have any comments, I'll continue to advise you.)