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Nathan, Installer
Category: TV
Satisfied Customers: 25456
Experience:  Custom home theater installer, authorized dealer top brands.
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I have a TV that wont turn on, It wont respond to any

Customer Question

I have a phillips TV that wont turn on
JA: Can you guesstimate how old your Philips is? And just to clarify, what's the exact model?
Customer: It wont respond to any remotes
JA: What troubleshooting have you tried?
Customer: maybe 7 years nothing yet, for a while it would turn on eventually if I was persistant now the power button comes on red but no screen
JA: The TV expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no thanks
Submitted: 1 year ago.
Category: TV
Expert:  Aric replied 1 year ago.

Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems. In order to assist you, I need to ask for more info.

1) Are you able to access the model number off of the back of the TV?

2) When did this issue occur, were there any storms, power outages, etc.?

Customer: replied 1 year ago.
Looking for model number don't see one
Expert:  Aric replied 1 year ago.

It's on a sticker on the back of the TV. Something like 32PFL5403

Customer: replied 1 year ago.
No power issue it started over tim
Expert:  Aric replied 1 year ago.

If the issue started over time, then it indicates a hardware failure that was occurring- and there aren't going to be any pushbutton fixes or settings since you're unable to get the TV to turn on. Can you tell me the rough screen size? Also what are your intentions here- to repair the TV yourself or to find out what it would cost to have repaired?

Customer: replied 1 year ago.
No sticker
Expert:  Aric replied 1 year ago.

Ok. Please only reply back once and then read my reply. Just above yours is a reply I posted.

Customer: replied 1 year ago.
Just says Phillips energy star in front it came from rooms r us as a freebie
Expert:  Aric replied 1 year ago.

What's the rough screen size? For example 32", 46", 60"?

Expert:  Aric replied 1 year ago.

Also are you referring to a flat screen here or a large back Tube TV?

Customer: replied 1 year ago.
I think I should get back in touch when I have more information thank you
Expert:  Nathan replied 1 year ago.

Hello, I’m Nathan, and I’ll be assisting you today.

Sorry to hear that you’re having trouble with this but I’ll do my best to help you out.

I can give you some answers on this, but I would need some basic info such as the model, or at least an estimate of the screen size if nothing else.

Customer: replied 1 year ago.
I no longer want to pursue this please
Expert:  Nathan replied 1 year ago.

That is fine, you would cancel through the help page.