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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I have printed script on my TV screen. How can I remove

Customer Question

I have printed script on my TV screen. How can I remove that?
Submitted: 11 months ago.
Category: TV
Expert:  Anthony_Infotech replied 11 months ago.

Hello
Welcome

I am just reviewing the question be back in a min

Anthony

Expert:  Anthony_Infotech replied 11 months ago.

Can you please get me the model number found on the back of the set please?

Thanks

Anthony

Customer: replied 11 months ago.
Model #60LF6090-UB
Expert:  Anthony_Infotech replied 11 months ago.

Can you elaborate more on this printed script?is it something that is always there in the background on every pic or maybe light or dark scenes?

Customer: replied 11 months ago.
For example, if I am watching the news everything that the tv anchor is immediately printed on the screen superimposed on the program
Customer: replied 11 months ago.
I meant to say "everything the tv anchor says" is printed on the screen
Customer: replied 11 months ago.
Doesn't look like you are going to be able to help me. Please cancel this order and replace funds on my credit card
Expert:  Anthony_Infotech replied 11 months ago.

I see that is screen retention let me see if you can get this to stop , has this started recently?

Expert:  Anthony_Infotech replied 11 months ago.

Sir\madam I do need time to check things out, this is a complex piece of machinary its not a one shot from the hip answer anyone can give so your patience is needed to figure this out thanks

Customer: replied 11 months ago.
ok
Expert:  Shahid replied 11 months ago.

Hello, I'm Shahid. Sorry to hear that you're having trouble with this but I'll do my best to help.

- Does this problem occur if watch DVD/Bluray player movie?

- OR its happens only when watch cable channels?

Thanks.

Customer: replied 11 months ago.
Only when watching cable channels
Expert:  Shahid replied 11 months ago.

OK, can you get me model number off of cable box and its remote?