Facing TV Problems? Ask a TV Technician.
Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems. In order to assist you, I need to ask for more info.
1) Check the model number off the back of your TV- KDL is correct, but the rest is not.
2) I cannot make any sense out of this: "I haev disconnected and repowered it ts ofall Ihe ceXFINIY efad d ve nogtte ahlp". Please retype that.
3) Was Netflix working before on this TV and WHEN did the issue occur (was there a new router installed, etc.)?