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Pete, Electronic Engineer
Category: TV
Satisfied Customers: 17334
Experience:  Over 16 years of experience installing and repairing electronics.
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Yesterday or the day before I called Just Answer and I

Customer Question

Yesterday or the day before I called Just Answer and I eWAS25 for getting an answer and 2 / $5.
JA: How long has this been going on?
Customer: IT happened a couple of months ago. I had a XFinity tech come into install some new boxes for our TV. HE must have changed some lines because ,after he was gone foir about a wek.\,I tried to get on Netflix and could not. So I called Finity
JA: What's the make and model of your tv, and can you guesstimate how old it is?
Customer: It is a SOny tV about 3or 4 years I will hav e fo getr the model umber
JA: What troubleshooting have you tried?
Customer: ealy hAVE noit ried any trouble shooting other than what XFINITY said. The talked me throuh a fw styeps with the clker from Netflix.
JA: The TV expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: NOPE.
Submitted: 11 months ago.
Category: TV
Expert:  Pete replied 11 months ago.


My name is***** will try my best to help you with your question.

Expert:  Pete replied 10 months ago.

Do you have the model number of your TV?
What happens when you try to get on to Netflix?

Can you watch other inputs ok? (e.g. DVD player)

Expert:  Pete replied 10 months ago.

I haven't heard back from you yet - please reply and let me know if you still need assistance with this.