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Aric
Aric, Technician
Category: TV
Satisfied Customers: 44677
Experience:  15+ years in the field. Owner of AV Installation, OEM and Repair company
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I plug in an Amazon Fire stick to HDMI and also see virtical

Customer Question

I plug in an Amazon Fire stick to HDMI and also see virtical color bars like a double screen.
JA: What's the exact make and model of your television? And have you done any troubleshooting yourself?
Customer: 55 smart screen
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: menu works no problem on other HDMI
JA: How long has this been an issue? What happened right before this popped up?
Customer: I unpluged all HDMI and only had the stick pluged in
JA: Anything else you want the TV expert to know before I connect you?
Customer: how to fix the problem
Submitted: 11 months ago.
Category: TV
Expert:  Aric replied 11 months ago.

Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems. In order to assist you, I need to ask for more info.

1) What's the model number off of the back of the TV?

2) Any other devices connected to the TV using HDMI that ARE working?

3) Are you plugging the Firestick USB charger in somewhere too?

Expert:  Aric replied 11 months ago.

Let me know when you're able to see my reply.

Customer: replied 11 months ago.
Mod. 55PFL5907/F7
Ser. # XM1A1237009257
Expert:  Aric replied 11 months ago.

Thanks for the reply.

What I was asking was, were the OTHER HDMI devices working fine on the TV?

Also when you plugged the Firestick in, was the TV on already and also did you plug the USB charger in please?

Customer: replied 11 months ago.
nothing was plugged into the Other HDMI slots and I tried it both ways.
Expert:  Aric replied 11 months ago.

You're not replying to what I am asking you. Plug something else into the TV using HDMI and let me know if it displays normally.

Customer: replied 11 months ago.
other HDMI are working fine, tried 3 firesticks all doing same thing
Customer: replied 11 months ago.
charger pluged into power strip and tv was on then also turned it off and then on still double exposure
Expert:  Aric replied 11 months ago.

Well there's no settings to adjust this, so either the TV is not compatible with the Firestick, or one of the HDMI ports is bad. Please try this:

1) Shut the TV off and plug the Firestick into HDMI 1, and plug the USB charger into a WALL outlet.

2) Turn the TV on and select HDMI 1.

3) If that does not work then perform those steps except try HDMI 2, then also repeat it for HDMI 3.

Let me know what happens.

Expert:  Aric replied 11 months ago.

Also, ALWAYS make sure the TV is shut off before plugging anything into it also, you can damage the HDMI ports.

Expert:  Aric replied 11 months ago.

I'm sorry, I cannot take a phone call. That offer is not sent by me, but rather by the site. Another Expert may accept it however.

Try those steps above and reply back.

Customer: replied 11 months ago.
just tried two and all HDMI seem good and other HDMI works well in the same spot
Expert:  Aric replied 11 months ago.

Please elaborate. What are you saying, that the Firestick works in 2??

Customer: replied 11 months ago.
no other equip. works in all three HDMI slots, I unpluged all and pluged in the firestick and see double screen, color bars and firestick info
Customer: replied 11 months ago.
I say that all other equip. does work in all HDMI , but NOT firesticks, they work in other tvs I have
Customer: replied 11 months ago.
there has to be a way to fix this as Phillips TVs work normally with all add ons.
Customer: replied 11 months ago.
Hello?
Customer: replied 11 months ago.
Canceled the service do not charge my card as the service does not help me at all
Customer: replied 11 months ago.
STOP Do not charge this as you did NOTHING for me
Customer: replied 11 months ago.
will call credit card company