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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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My Sony tv turns off with any slightly loud sound when

Customer Question

My Sony tv turns off with any slightly loud sound when playing a dvd or on Netflix.
JA: Just to clarify, what's the exact model of your Sony? And can you guesstimate how old it is?
Customer: It's about 5 years old. Don't know the model.
JA: What troubleshooting have you tried?
Customer: Just keeping the sound low. Tonight I tried to play a dvd and got only background sound but no speech.
JA: The TV expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: Solving this problem would be major.
Submitted: 11 months ago.
Category: TV
Expert:  Shahid replied 11 months ago.

Hello, I'm Shahid. Sorry to hear that you're having trouble with this but I'll do my best to help. Please reply back when you're ready to proceed.
Thank you.

Expert:  Shahid replied 11 months ago.

1- Could you please get me the model number written on back of TV?
2- What video devices/ sources (such as cable box DVD player etc) are connected to TV and does the problem occur on all video input sources?
Thank you.

Customer: replied 11 months ago.
Kdl46ex500. Just on Netflix and dvd's. I don't know what's connected to it
Expert:  Shahid replied 11 months ago.

OK, when TV switches Off itself, does power light on TV front blink?

If so, please count how many times it blinks, pauses for 3 seconds and repeats the same blink pattern.

This blink error code will help to troubleshoot the problem.