How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Nathan Your Own Question
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 25410
Experience:  Custom home theater installer, authorized dealer top brands.
59725966
Type Your TV Question Here...
Nathan is online now
A new question is answered every 9 seconds

Cannot connect to Panasonic TV Model Number TH-42PX77U,

Customer Question

Cannot connect to Panasonic TV Model Number TH-42PX77U, April 2007. I have Samsung DVD Player. Thanks.
Submitted: 1 year ago.
Category: TV
Expert:  Anthony_Infotech replied 1 year ago.

Hello

Welcome

Can you let me know the model number please of the samsung DVD player found on the back of the unit?

How have you connected the DVD to the TV please ?what leads?RCA or HDMI?

Anthony

Customer: replied 1 year ago.
Samsung model number BD-J5100
Expert:  Anthony_Infotech replied 1 year ago.

OK have you connected the leads?if so what leads are you using RCA which is yellow\white\red or red\green\blue or HDMI which is a single block lead?

Customer: replied 1 year ago.
RCA
Expert:  Anthony_Infotech replied 1 year ago.

red\white\yellow?

Expert:  Anthony_Infotech replied 1 year ago.

Or red\green\blue

Customer: replied 1 year ago.
Is $26 in addition to the $28 I paid?
Expert:  Anthony_Infotech replied 1 year ago.

Is this for a phone call?I dont use the phone call facility that is the site sending you that message please continue to text and yes you would be charged extra for that

Customer: replied 1 year ago.
I'll stick to online help with you.
Expert:  Anthony_Infotech replied 1 year ago.

Only if you took the phone option as I say I dont use that anyhow

Expert:  Anthony_Infotech replied 1 year ago.

So what RCA are you using ?yellow \white \red

Customer: replied 1 year ago.
I'm confused...thought I paid $28 to get online help.
Expert:  Anthony_Infotech replied 1 year ago.

Or red\green\bliue???

Expert:  Anthony_Infotech replied 1 year ago.

You are not answering my requests for information that is the forth time I have asked

Customer: replied 1 year ago.
I told you the model numbers. I told you the type of connection. What else do you need?
Expert:  Anthony_Infotech replied 1 year ago.

You said I will stick here yes??

Then why are you not providing the info about the leads?

I need to know the colors of the leads?? they will be colored

Customer: replied 1 year ago.
You are so hostile I am going to quit this conversation and report you. Good day. I'm deleting your website so won't be reading what you reply.
Expert:  Anthony_Infotech replied 1 year ago.

The colors tell me what format you are using and I am not hostile I am simply trying to ask you for info that you are not supplying

Expert:  Anthony_Infotech replied 1 year ago.

I am frustrated by your replies not hostile

Expert:  Anthony_Infotech replied 1 year ago.

So for the 5th time what color leads are you using they will be colored red\green\ blue or red\white \yellow?

Customer: replied 1 year ago.
YOU HAVE BEEN REPORTED TO CUSTOMER CARE AND MANAGEMENT.
Expert:  Anthony_Infotech replied 1 year ago.

OK have a good day, you only had to give me the info I needed

Expert:  Nathan replied 1 year ago.

Hello, I’m Nathan, and I’ll be assisting you today.

Sorry to hear that you’re having trouble with this but I’ll do my best to help you out.

My apologies for any difficulty you have had in getting an answer. Would you still like assistance with this?
If so, I'd be happy to help you either here or by phone if you prefer.

The issue here is that the cords you are trying to use are simply not compatible or supported. All bluray players made after 2011 did not have the red/white/yellow ports at all.

The only possible connection that can be accepted between your samsung BD-J5100 and your panasonic TH-42PX77U is a HDMI connection.

HDMI cables are inexpensive and readily available anywhere that sells any type of electronics (target, best buy, walmart, even home depot). You can also order online, or just see an example of one here: http://amzn.to/2bF8bP9

You would plug one end of the hdmi cable into the HDMI OUT port on the back of the samsung, the other to the AV IN 2 port (for example) on the back of the tv.

You'd then use the TV/VIDEO button on your panasonic remote, pressing it repeatedly to cycle through the menu options (or pressing once, then arrow down) to get to the AV IN 2 (hdmi2) input mode. At that point the signal from the samsung should come through, and you'd control the player functions from the samsung remote.

If you get stuck, or need more help at any time, just let me know.

Best regards,

Nathan

Expert:  Nathan replied 1 year ago.

Do you need more help with this?
If so, simply reply back on this page.

Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so.

Nathan