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I was adjusting the width of my TV picture and I must have

Customer Question
hit something and the screen...
I was adjusting the width of my TV picture and I must have hit something and the screen went to snow.
It is a Sony KDL-40xBR2 purchased in Oct 2006, serial number(###) ###-####
I went thru the video settings and am now on Video 5 cable box. We have comcast service.
Still no luck.
How do I get the picture back?
Many thanks,
RCS
Submitted: 1 year ago.Category: TV
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Answered in 2 minutes by:
8/23/2016
TV Technician: Aric, Technician replied 1 year ago
Aric
Aric, Technician
Category: TV
Satisfied Customers: 45,061
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems. In order to assist you, I need to ask for more info.

You inadvertently changed the "Input" that the TV is set on and need to set it back. In order to know which Input setting needs to be selected, we need to know how the cable box is connected to the TV. Is it- in fact plugged into the jacks labeled "Video 5" on the back of the TV?

Comcast boxes can plug into ANY of the video inputs on the back of the set, so we need to know which one you're using to know which to select.

Let me know and if you cannot find this, simply reply back and let me know if you cannot find this.

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TV Technician: Aric, Technician replied 1 year ago

If you're unable to see which jacks the box plugs into, then you can also try the shotgun approach. To do this shut the TV off then unplug the cable box power cord from the wall for 10 seconds and plug it back in. Wait about a minute then turn the TV on, and select EACH of the Input selections ONE AT A TIME until one of them shows the cable box bootup screen (it will usually show that the box is "Loading").

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TV Technician: Aric, Technician replied 1 year ago

Are you having any luck locating the Input jacks, or are you rebooting the box?

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Customer reply replied 1 year ago
Aric...I need to get an on site technician so lets cancel the remainder of the charge beyond the $5.00 Thanks,
TV Technician: Aric, Technician replied 1 year ago

I'm not privy in any way to billing, accounts, etc.- I'm an independent tech, not a site employee. You would need to direct those questions to customer service via the home page. You can direct billing questions here: http://*****@******.***

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TV Technician: Aric, Technician replied 1 year ago

All you needed to do was unplug the cable box, plug it back in then try the various Input choices from the Sony remote.

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Customer reply replied 1 year ago
No I am going to bed.
Ask Aric Your Own Question
Aric
Aric
Aric, Technician
Category: TV
Satisfied Customers: 45,061
45,061 Satisfied Customers
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company

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