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Louie, Technician
Category: TV
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Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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We have a 3 yr old Vizio it has a line going across the top

Customer Question

We have a 3 yr old Vizio it has a line going across the top about six inches
It starts out white black and red
Do you know why this is happening?
Submitted: 11 months ago.
Category: TV
Expert:  Anthony_Infotech replied 11 months ago.



Does it do the same with other inputs please like a DVD player?this will help with diagnosis let me know please


Expert:  Aric replied 11 months ago.

Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems. In order to assist you, I need to ask for more info.

1) Can you get the full model number off of the back of the Vizio please?

2) Does the line cover the entire top 6", or is it a thin line about 6" down?