How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
Type Your TV Question Here...
Louie is online now
A new question is answered every 9 seconds

I purchased Model # E550i-B2 60" 18 months ago. I have sound

Customer Question

I purchased Model # E550i-B2 60" 18 months ago. I have sound but the screen is black. I did turn tv off, unplugged for 20 seconds, plugged back in and pushed the button on back and held for 30 seconds. No change. Can you help?
JA: What's the make and model of your tv, and can you guesstimate how old it is?
Customer: Vizio 60" Model # E550i-B2 Serial # LWZ2PPAQ4601415 purchased Februarey, 2015
JA: What troubleshooting have you tried?
Customer: Unplugged tv unplugged tv, plugged back in and held the button in for 30 seconds
JA: The TV expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: No Thank you
Submitted: 1 year ago.
Category: TV
Expert:  Jack replied 1 year ago.

Hi , I`m Jack , I will be helping you today
Can you please send me a reply when you are ready to proceed ?
Note that I need time to type and research for parts and info if needed so don't be surprised if there are delays between replies

Expert:  Jack replied 1 year ago.

Do you get a brief flash of light on the screen when you first turn it on ?

Is the screen just blank with some background light or completely dark like when the tv is off ?

Expert:  Jack replied 1 year ago.

Need help with this ?

I`m gonna have to step out for a bit soon and by the way , at some point you will receive a phone offer , it is auto generated by the website , not me but you can accept it if you`d rather do this on the phone , i will be available for it ,let me know .