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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I got sound but no picture on my LCD TV. The TV is only 7

Customer Question

I got sound but no picture on my LCD TV. The TV is only 7 years old.
JA: What's the make and model of your tv? Have you had any issues with the sound before?
Customer: AWOL 26' Full HD ATSC/multi System LCD TV
JA: What troubleshooting have you tried?
Customer: I unpluged te power cord, I checked the setting on te TV, but nothing. The picture came on for about 30 seconds then disappeared again.
JA: The TV expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: No
Submitted: 11 months ago.
Category: TV
Expert:  Shahid replied 11 months ago.

Hello, I'm Shahid. Sorry to hear that you're having trouble with this but I'll do my best to help.

- What video devices/ sources (such as cable box DVD player etc) are connected to TV and does the problem occur on all video input sources?
Thank you.

Customer: replied 11 months ago.
DVD player
Expert:  Shahid replied 11 months ago.

OK, so no cable box connected to TV for channels and problem occurs when watch DVD disc, correct?

Could you please get me the model number written on back of TV?

Customer: replied 11 months ago.
Cable and DVD, ALT 2609FD
Expert:  Shahid replied 11 months ago.

Please provide me detailed info as this is my only source to troubleshoot the problem.

Expert:  Shahid replied 11 months ago.

Is it coaxial cable comes from wall and straight goes into antenna input of TV

OR there is cable box and you use cable remote to change the channels on TV?

Expert:  Shahid replied 11 months ago.

ALT 2609FD number shows nothing for a TV, please recheck the model number.