Facing TV Problems? Ask a TV Technician.
Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems. In order to assist you, I need to ask for more info.
1) Model Number off of the back of the TV.
2) Model Number of the Bose speakers?
3) Which remote is generally used to control volume- TV remote, or Bose remote?
Please elaborate and we can proceed.
Let me know when you're able to see my reply.