How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
Type Your TV Question Here...
Louie is online now
A new question is answered every 9 seconds

I'm on cable but cannot get but about 4 or 5 channels. Using

Customer Question

I'm on cable but cannot get but about 4 or 5 channels. Using e-manual but so far not successful. How do I program in all the channels I am supposed to get ?
JA: What's the exact make and model of your television? And how long has this been happening with the channels?
Customer: Samsung Model UN60H6300AF
JA: What troubleshooting have you tried?
Customer: Everything the e-manual would let me
JA: The TV expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no
Submitted: 11 months ago.
Category: TV
Expert:  Shahid replied 11 months ago.

Hello, I'm Shahid. Sorry to hear that you're having trouble with this but I'll do my best to help.

- Is it coaxial cable that straight plugs in TV?

- Do you use Samsung remote to change channels on TV?

- Was the TV working fine with same cable?


Customer: replied 11 months ago.
The tv was working fine but my granddaughter was playing with the remote and consequently made some unwanted changes. Now I can't get but 4 channels and so far cannot get the remainder back. If you cannot help me, I want to cancel this inquiry and get a refund !!!
Expert:  Shahid replied 11 months ago.

OK, please contact customer service for any billing issue.