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Pete
Pete, Electronic Engineer
Category: TV
Satisfied Customers: 17365
Experience:  Over 16 years of experience installing and repairing electronics.
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I have an LG 47LH85 and had to get a new wireless media box

Customer Question

i have an LG 47LH85 and had to get a new wireless media box for it. i got a replacement ASW1000 and now the tv just continually says 'Connecting to the Media-Box. Please Wait.' and it never actually connects.
JA: Has this happened before? And have you tried unplugging your LG and leaving it off for a few hours?
Customer: not leaving it unplugged, no
JA: What troubleshooting have you tried?
Customer: followed the manual, also changed inputs on the tv to try to get it to aquire the media box
JA: The TV expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: it is not the original media box that came with the tv.
Submitted: 11 months ago.
Category: TV
Expert:  Pete replied 11 months ago.

Hi there,

Has the TV been paired with the new wireless media box?

Have you tried restarting all equipment, including your wireless router?

Customer: replied 11 months ago.
I'm not sure how to get the tv to pair with the new media box. The manual seems to not really say too much but it might do it automatically... Right now without being able to connect to the media box, the only menu on the tv is picture and sound options. And my router doesnt have anything to do with this tv and box. They are just supposed to connect to each other alone.
Customer: replied 11 months ago.
I left the media box and tv unplugged all night though.
Expert:  Pete replied 11 months ago.

Ok, what type of cable are you using to connect to the media box?

Can you see any other model numbers on the media box?

(ASW1000 is a subwoofer)

Customer: replied 11 months ago.
The ASW1000 is an older model LG media box that came packaged with the LH85 tvs. It actually connects wirelessly to the tv so the only cable would be the power cable for the box itself and then the AV and hdmi cables from my game systems and pc into the box. There are no physical lines between the box and tv right now though. Could there be a specific port on the box that connects it to the tv to pair them together? It doesn't say anything about that in the manuals. I attached a photo of the info sticker on the bottom of the media box.
Expert:  Pete replied 11 months ago.

Please confirm the model number of the wireless media box - is it AN-WL100W?

Customer: replied 11 months ago.
No, the AN is the newer model. The sticker on the box and the original manual both say it is ASW1000.
Customer: replied 11 months ago.
ASW1000-UA
Expert:  Pete replied 11 months ago.

Ok, I am more familiar with the newer models.

Did your replacement box come with a separate wireless dongle receiver which connects to the TV?

Customer: replied 11 months ago.
No it only came with it's power cord
Expert:  Pete replied 11 months ago.

Ok, it is unlikely to work with your existing wireless receiver.

Where did you get it from?

Customer: replied 11 months ago.
I got it from ebay because it was the only place I could find the same model as the original media box that came with the tv.
Expert:  Pete replied 11 months ago.

Could you contact the seller to see if they still have the receiver?

Customer: replied 11 months ago.
The reciever would be built into the tv... When I bought the tv originally, they were packaged together and it didnt come with a separate reciever. Just the tv, the media box, a remote and the two power cords. Could they have been permanently paired to a single tv?
Expert:  Pete replied 11 months ago.

Yes, each media box will be paired to a TV or wireless dongle receiver;

if they weren't then you couldn't operate two of the same TVs nearby each other.

Customer: replied 11 months ago.
Ahhh, true... I asked the seller and they haven't responded yet... The posting said they had the same tv as I do though, and mine didnt have a dongle of any kind...
Expert:  Pete replied 11 months ago.

Ok, let me know when you hear back from them - I expect they sold the media box intending it to be used for spares or such.