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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I have a 40" tv I bought 2 Octobers ago. The screen is grey

Customer Question

I have a 40" tv I bought 2 Octobers ago. The screen is grey and with the remote I can't bring up menu or the list of inputs. I tested with the same model from another room and had no problem.
Submitted: 11 months ago.
Category: TV
Expert:  Anthony_Infotech replied 11 months ago.

Hello

Welcome

Can you please get me the model number found on the back of the set?

Thank You

Anthony

Customer: replied 11 months ago.
NS-40D510NA15
Customer: replied 11 months ago.
Cell #(###) ###-####
Expert:  Anthony_Infotech replied 11 months ago.

OK I cant do a call right now

Expert:  Anthony_Infotech replied 11 months ago.

OKso you do see light on the display?

Expert:  Anthony_Infotech replied 11 months ago.

But no sets own menu ?do you have sound?

Customer: replied 11 months ago.
I have no picture except grey. Sound goes to a sound bar which works. Also switched Tvs and picture and remote worked fine. I will pay $5. But don't need to pay $33 + $26 for u to tell me the lamp is out.$5 is all that's worth.
Expert:  Anthony_Infotech replied 11 months ago.

I can give you a diagnosis for this and steps to take for recytifying the issue however the back of the set will need to come off and work carried out?

Expert:  Anthony_Infotech replied 11 months ago.

And for that to continue and for me to be paid by the site will need you to rate the answer with the full deposit whatever that is I am not privvy to billing

Anthony

Customer: replied 11 months ago.
Thank you anyway. Tv isn't worth fixing. Thank you for $5 response.