Hello, I’m Nathan, and I’ll be assisting you today.
Sorry to hear that you’re having trouble with this but I’ll do my best to help you out, Nancy.
Unfortunately this is indeed considered a "fatal" defect.
This issue could be a manufacturing defect, but is also often caused by a power event (shock/surge, prolonged over/under voltage condition, etc).
This could also be the result of age related wear and tear; as a 2014 model tv, that type of failure wouldn’t be surprising for this brand. These RCA tvs are some of the very lowest quality tvs made, they aren't even made by rca but by a generic chinese manufacturer that is licensing the rca logo. It is normal and expected for these tvs to last only a year or two at best. They are not supported by RCA or the manufacturer in any form, there are no parts available, and there is no warranty coverage provided for them at this point. It is really not even possible to get someone on the phone from rca to speak to.
The only way to fix this would be to find another tv of the same model for parts, or purchase used parts off of ebay for example. Neither would be a practical investment, as an average repair would be in the $300 range. Even fixing this issue though would not extend the life of the tv significantly; it may last another few months or even a year, but I would not expect any more, the other internal parts will continue to fail sooner than later, again owing to the overall poor quality of this bran.
For a tv of this brand/age however, replacement will make more sense. You can get a brand new LED tv with a fresh warranty, from a more reputable manufacturer, in the $400 range.
Depending how you’d like to proceed here, I can help with finding parts, finding a repair shop, or recommending replacement options. Just let me know.
Best regards, ***** ***** for the news,
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