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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Customer Question

Submitted: 11 months ago.
Category: TV
Expert:  Louie replied 11 months ago.

Hi Edward and welcome to JustAnswer,

Thank you for the question and your patience. Should you still need assistance for information purposes only...

Initially, a little more background info please:

  • • has it been in storage for a length of time;
  • • is this a sudden recent issue;
  • • or slowly developing while in use;
  • • any recent work, repairs or mods done.
Customer: replied 11 months ago.
purchased refurbished from newegg about a month ago
did initial setup and everthhinng worked for a few minutes.
I open the menu settings and the audio icon sems to be greyed out.
no work or repairs done.did initial setup without a remote control.(used joystick function of power button)
Expert:  Louie replied 11 months ago.

Have you confirmed from Newegg that this model has been re-configured for home use?

Customer: replied 11 months ago.
I am waiting for some kind of helpful information.
Would someone please respond.
Customer: replied 11 months ago.
I would like to cancel any future contact.
I have solved my problem.
Thank you