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Samsung UN32EH4003 I can not turn on with remote nor change

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Samsung UN32EH4003...
Samsung UN32EH4003 I can not turn on with remote nor change volume. The remote works on my other tv as usual. How do I fix the problem
Submitted: 1 year ago.Category: TV
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Answered in 1 minute by:
8/11/2016
TV Technician: Jack, Technician replied 1 year ago
Jack
Jack, Technician
Category: TV
Satisfied Customers: 9,921
Experience: 40 years experience as audio,video repair and installation tech
Verified

Hi , I`m Jack , I will be helping you today
Can you please send me a reply when you are ready to proceed ?

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TV Technician: Jack, Technician replied 1 year ago

This is totally mixed up , I did not mean to opt out of here

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TV Technician: Jack, Technician replied 1 year ago

Are you using the cable box /satellite remote or the tv`s own remote ?

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TV Technician: Jack, Technician replied 1 year ago

Can you give me a few minutes please for the phone request ?

Have to correct a situation about it first

Thank you

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TV Technician: Jack, Technician replied 1 year ago

Should be with you shortly

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Customer reply replied 1 year ago
TV UN32EH4003 I am looking for another expert.
Customer reply replied 1 year ago
TV's own remote
TV Technician: Shahid, Technician replied 1 year ago
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 11,586
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified

Hello, I'm Shahid. Sorry to hear that you're having trouble with this but I'll do my best to help. Please reply back if you still need assistance.

Thanks.

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Customer reply replied 1 year ago
I still need assistance
TV Technician: Shahid, Technician replied 1 year ago

OK, please grab Samsung remote that came with this TV, is there any button on that remote work on this TV such as power, menu, volume, source etc?

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Customer reply replied 1 year ago
There is buttons for power, menu, volume guide, info, options,widgets,exitA/V
pip,enter(ok), mute
TV Technician: Shahid, Technician replied 1 year ago

I understand, does any of those button work on this UN32EH4003 TV in question?
I got it that the remote works on other TVs in home but not on this TV, correct?

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Customer reply replied 1 year ago
I do not see source on the Remote but there is a source on the on and off button on TV . I found that while trying to turn off the set
TV Technician: Shahid, Technician replied 1 year ago

Please put aside the control button located on TV itself and just focus on TV remote control only.

Is there any button on remote work on this TV?

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Customer reply replied 1 year ago
I can change channels with the remote without any problem --just getting it to turn off and on and get the volume and mute to work
TV Technician: Shahid, Technician replied 1 year ago

I guess you're using cable remote right now. I specifically asked to get Samsung TV remote that came with this TV and Samsung would be written on remote as well to check which button works on this TV, can you please try it as it will help me to troubleshoot the problem.

Thanks.

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TV Technician: Jack, Technician replied 1 year ago

I don't know if this question was reposted but I will be opting out now

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Customer reply replied 1 year ago
This remote is a Verizon -- I do not have one from Samsung
TV Technician: Shahid, Technician replied 1 year ago

OK, do the other TVs in home also Samsung brand as this Verizon remote works on those TVs?

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Customer reply replied 1 year ago
the Verizone remote works fine on my other tv which happens to be a Panesonic
Customer reply replied 1 year ago
This remote has worked fine for many years and up until this Monday!
TV Technician: Shahid, Technician replied 1 year ago

OK, I'm typing answer for you so give me few minutes please..

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TV Technician: Shahid, Technician replied 1 year ago

There are few different remotes supplied by Verizon and I'm not sure which one you have so you can check which remote it is by going to following link..

https://www.verizon.com/support/residential/tv/fiostv/remote+controls/setup/setup.htm

There are two possible causes of the problem, either Verizon remote has lost Samsung TV code so you would need to reprogram it by putting Samsung TV code so TV can get correct commands from remote. Click above link to choose your remote and get instructions about how to program it and Samsung TV remote codes etc.

If problem still persist then the remote sensor chip (calls IR sensor) in TV has failed that is why TV isn't getting remote control signals at all, you would need to replace IR sensor board in TV to resolve the problem, IR board is available at following supplier for $10 or so and need to remove back cover of TV to replace IR board..

http://www.shopjimmy.com/samsung-bn96-23845b-p-jog-switch-ir-sensor.htm

Click above link to view IR board image and price info if you have plan to do-it-yourself. I hope these info will help. If you have any additional questions, feel free to ask. If you're satisfied, please rate me a 5-star at the top of your page.
Thank you.

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Customer reply replied 1 year ago
I just found the Samsung remote. It will turn on and off but not change channels. I just can't win-at my age this has been extremely stressful. I suppose I could use both to make this work right
TV Technician: Shahid, Technician replied 1 year ago

Correct, you can use Samsung remote to change volume and turn On Off the TV and Verizon remote to change channels. Since Samsung remote works that means TV itself is just fine, IR sensor in TV is working and Verizon remote only needs to reprogram with correct code to get it working for Samsung TV.

I hope these info will help. If you have any additional questions, feel free to ask. If you're satisfied, please rate me a 5-star at the top of your page.
Thank you.

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Shahid
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 11,586
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Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech

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