Facing TV Problems? Ask a TV Technician.
Hi , I`m Jack , I will be helping you todayCan you please send me a reply when you are ready to proceed ?
This is totally mixed up , I did not mean to opt out of here
Are you using the cable box /satellite remote or the tv`s own remote ?
Can you give me a few minutes please for the phone request ?
Have to correct a situation about it first
Should be with you shortly
Hello, I'm Shahid. Sorry to hear that you're having trouble with this but I'll do my best to help. Please reply back if you still need assistance.
OK, please grab Samsung remote that came with this TV, is there any button on that remote work on this TV such as power, menu, volume, source etc?
I understand, does any of those button work on this UN32EH4003 TV in question?I got it that the remote works on other TVs in home but not on this TV, correct?
Please put aside the control button located on TV itself and just focus on TV remote control only.
Is there any button on remote work on this TV?
I guess you're using cable remote right now. I specifically asked to get Samsung TV remote that came with this TV and Samsung would be written on remote as well to check which button works on this TV, can you please try it as it will help me to troubleshoot the problem.
I don't know if this question was reposted but I will be opting out now
OK, do the other TVs in home also Samsung brand as this Verizon remote works on those TVs?
OK, I'm typing answer for you so give me few minutes please..
There are few different remotes supplied by Verizon and I'm not sure which one you have so you can check which remote it is by going to following link..
There are two possible causes of the problem, either Verizon remote has lost Samsung TV code so you would need to reprogram it by putting Samsung TV code so TV can get correct commands from remote. Click above link to choose your remote and get instructions about how to program it and Samsung TV remote codes etc.
If problem still persist then the remote sensor chip (calls IR sensor) in TV has failed that is why TV isn't getting remote control signals at all, you would need to replace IR sensor board in TV to resolve the problem, IR board is available at following supplier for $10 or so and need to remove back cover of TV to replace IR board..
Click above link to view IR board image and price info if you have plan to do-it-yourself. I hope these info will help. If you have any additional questions, feel free to ask. If you're satisfied, please rate me a 5-star at the top of your page. Thank you.
Correct, you can use Samsung remote to change volume and turn On Off the TV and Verizon remote to change channels. Since Samsung remote works that means TV itself is just fine, IR sensor in TV is working and Verizon remote only needs to reprogram with correct code to get it working for Samsung TV.
I hope these info will help. If you have any additional questions, feel free to ask. If you're satisfied, please rate me a 5-star at the top of your page.Thank you.