power went out - tv did not recognize hdmi
input - rebooted receiver - same message - weak or no signal
JA: What's the exact make and model of your television? And have you done any troubleshooting yourself?
Customer: Samsung plasma
- make and model behind the wall mount bar - not accessible. rebooted receiver, unplugged hdmi and plugged back in
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: yes menu works - source shows tv only - hdmi and other sources greyed out
JA: How long has this been an issue? What happened right before this popped up?
Customer: power went out yesterday - got the tv to recognize hdmi - turned it off then went to turn it back on - have not been able to get it to recognize since last night
JA: Anything else you want the TV expert to know before I connect you?
Customer: not that I am aware of