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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Seibel my remote stopped working. I put new batteries in it

Customer Question

Carter Seibel
Hi, my remote stopped working. I put new batteries in it and it still does nothing
JA: How long has this been going on?
Customer: About 4 weeks--
JA: What troubleshooting have you tried?
Customer: I put new batteries in it twice and then I looked on line and saw the suggestion to remove the batteries, and hold down any button for 1 minute and then put the back in. Tried that and still nothing works
JA: The TV expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: No
Submitted: 1 year ago.
Category: TV
Expert:  Aric replied 1 year ago.

Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems. In order to assist you, I need to ask for more info.

1) What's the model number off of the back of the TV in question here?

2) What remote do you use- the original TV remote, or a cable remote, etc.?

3) If you press the power button on the TV itself, does the TV then turn on?

Customer: replied 1 year ago.
I want to cancel this transaction and have my money refunded. Initially, your request was for a $5 deposit. When i agreed, it was changed to $28. And before I exited your page, the fee was $38.I just want to forget the transaction an have my $28 refundedThank you.Carter Seibel
Expert:  Aric replied 1 year ago.

I'm not privy in any way to billing, accounts, etc.- I'm an independent tech, not a site employee. You would need to direct those questions to customer service via the home page. You can direct billing questions here: http://*****@******.***